We commissioned IRIS to carry out a community survey to:

• identify what services and facilities are important to the community
• determine how well we are performing against a range of measures.
   

The 2012 survey found that the community’s trust in Council is being restored, with 89% of respondents saying their trust had either remained the same as it was in 2010 or increased.

When the people were asked about key priority areas for Council, the big areas were road maintenance [34%], CBD and Crown Street Mall [17%], more and better parking [15%], and the environment [12%].

Council is performing well in ‘Regulation of traffic flow in local area’, ‘Regulation of traffic flow in city centre’, ‘Domestic, recycling and green waste collection’, ‘Waste disposal depot facilities’, ‘Environmental programs and education’, Botanic Garden’ and ‘Wollongong City Centre Library’

The community survey is a vital tool that Council can use to look at where our high priority areas should be when considering our five year delivery program, draft Delivering Wollongong 2022.

We will be looking carefully at everything the community told us in the survey, particularly at areas where the community flagged we could be making improvements to the way we do things.