Community Survey
Skip Ribbon Commands
Skip to main content
Navigate Up
Sign In

All council websites and online services will be unavailable from 5:30pm today for essential maintenance

Quick Launch

Community Survey

Print this Page

IRIS Research was commissioned by Wollongong City Council to conduct a tracking study of Council’s performance.  Overall, the survey aimed to provide Council with an understanding of the perceptions and needs of the local community with respect to Council’s services and facilities.  This is Council’s tenth major community survey.

The broad objectives for the survey were to:


  • Measure the importance of and satisfaction with services and facilities provided by Council
  • Assist Council by identifying the priority issues for the community
  • Identify key drivers of resident dissatisfaction
  • Determine usage of current services and facilities
  • Evaluate the consumption and satisfaction with Council’s communication.


The survey was conducted in October 2017 via a telephone-based survey, using both landline and mobile telephone numbers.  Permanent residents, 18 years and over, of the Wollongong Local Government Area were randomly selected to participate. 

The 2017 survey found 89% of the community were satisfied with Council’s overall performance. We performed best in the provision of patrolled beaches, district libraries and community centres, parks/ open spaces/ leisure centres and customer service centre. 

We will be looking carefully at everything the community told us, particularly at areas where the community flagged we could be making improvements to the way we do things. This vital information will assist us in preparing our future planning documents.


2017 Community Survey.PDF2017 Community Survey539 KB
2014 Community Survey.pdf2014 Community Survey1590 KB
2012 Community Survey.pdf2012 Community Survey689 KB
(More Documents...)
Page last updated: