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Contact Council - Council has a dedicated customer services team located on the ground floor to assist with your enquiries
Customer Service (02) 4227 7111

Contact Customer Service

Contact our Customer Service Team - (02) 4227 7111
Visit our Customer Service Centre at 41 Burelli Street, Wollongong
Opening Hours: Monday to Friday 8.30am - 5pm
Phone: (02) 4227 7111
Fax: (02) 4227 7277
For the Hearing Impaired: 13 36 77 (Australian Communication Exchange)
Mail: Wollongong City Council. Locked Bag 8821, Wollongong DC NSW 2500

If you have an after hours Council-related emergency call (02) 4227 7111 for assistance.

Customer Service Team

Customer service is a dedicated team trained across all areas of Council services and projects to be able to assist every resident with their enquiries.
Our Customer Service team are friendly and helpful and will do their best to answer every question and query for you - and if they can't they'll transfer you to the right person in Council to speak with.
Customer Service is located on the ground floor of Council's Administration Building, 41 Burelli Street, Wollongong.

Customer Service WebChat

Available between 9am - 4.30pm 

Customer Service is also contactable via WebChat. Simply click on the Webchat link on the left and you will be in direct contact with a Customer Service representative via online chat.

Customer Experience Survey

We’d love to hear about your experience with online customer service – take our customer survey

Contact a Council Facility

Contact a Council Service

Community Engagement

Our Community Engagement team is a small team dedicated to ensuring the community has access to accurate and timely information on range of Council  issues

Phone: (02) 4227 7111
Mail: Locked Bag 8821, Wollongong DC NSW 2500

Human Resources

Council's Human Resources team can assist job seekers in completing the necessary application forms when applying for a position.

Phone: (02) 4227 7065
Fax: (02) 4226 9834
Mail: Locked Bag 8821, Wollongong DC NSW 2500

Volunteering Illawarra

Volunteering Illawarra is located on the corner of Church and Burelli Streets, entrance via Church Street, Wollongong.
Phone: (02) 4227 7163 
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