After an Emergency
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After an Emergency

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Ready 1-2-3 in an emergency.  1. Be prepared. 2. Stay in. 3. Tune in.


In a major emergency, this website will provide you with important information on what to do after an emergency.  It may advise you when an evacuation order has been lifted and you are allowed to return home, what you should do when you do return home (such as health information), provide details on financial assistance that may be available to you, recovery centres that may be open in your area and more.

Stay up-to-date – keep watching and listening and look at what is going on around you.  Share this information with those around you.

Check on your neighbours and any vulnerable people in your community, including older people and those with disabilities and special needs.

Seek medical attention – if you have been hurt contact the emergency services and advise if they are able to get to your house.

Consider your animals – the welfare of your pets and livestock is your responsibility.  Assistance may be available for your companion animals, pets and livestock.

Contact your insurance company and discuss your policy and file your claim.

The NSW Department of Community Services has also put together a handy Disaster Recovery information sheet.

Financial Assistance

In a major emergency, this website will provide you with information on what financial assistance may be available to you and details on who you should contact.


Disaster Welfare Assistance Line – 1800 018 444

The Disaster Welfare Assistance Line can provide you with information about disaster relief grants for content and structural and structural repairs, available to low income earners with no insurance. The provision of these grants is not dependent on a natural disaster being declared.

Disaster Assistance for Individuals

Financial assistance may be available to people affected by a disaster who are experiencing financial hardship and who are unable to meet the cost of repairs for essential household contents and/or structural repairs to their homes.

More information can be found at

Natural Disaster Assistance Schemes

There are a number of schemes available to those in areas declared Natural Disasters, including Personal Hardship and Distress Assistance, Primary Producers, Small Business, Assistance for Council and more.

More information can be found at

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