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Emergency Help

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Page Sections: Bombs | Fires | Floods and Storms | Tsunami | Medical | Weather | National Security | Road and Traffic Conditions | General Emergency Information

Call 000 for Emergency Services

In an emergency ring 000. A situation is deemed an emergency if people are injured or there is a threat to life. Do not assume that someone else has already done this. Do not call 000 for information, as the operator won't be able to provide it.


Call the NSW Police on 000 and ask for assistance.


NSW Fire Brigades - 000

In the event of a fire, call 000 and ask for the Fire Brigade. The NSW Fire Brigades manage fire emergencies in NSW’s major cities and towns. For more information visit the NSW Fire Brigades website.

NSW Rural Fire Service - 000

The Rural Fire Service comprises of over 70,000 volunteer members who respond to a multitude of emergency incidents, from major bush fires to assisting other agencies. For more information visit the NSW Rural Fire Service website.

Floods and Storms

State Emergency Services (SES) – 132 500

The SES is the lead agency for flood and storm emergencies. Over 10,000 SES volunteers respond throughout the state to flood and storm emergencies and assist other emergency agencies when needed. Wollongong has over 100 SES volunteers. Contact SES for assistance involving private property, such as trees that may have come down on your roof or if you require assistance during floods. For more information visit the SES website.

Council – 4227 7111

Council is responsible for public places such as parks and roads. Ring Council for advice and assistance about storm or flood damage to public places.


State Emergency Services (SES) – 132 500

The SES is responsible for the dissemination of tsunami warnings and any required evacuations. There are two different types of warnings related to tsunami. A Marine and Foreshore Warning requires people to move away from beaches, rock platforms and harbours. A Land Inundation Warning requires people to move to areas that are above 10m elevation and greater than 1km from the coast. For more information on tsunamis visit the Bureau of Meteorology website or call 1300 TSUNAMI (1300 878 6264).

Medical Emergencies

In a medical emergency call 000 and ask for an ambulance.

NSW Ambulance Service – 000

The NSW Ambulance Service website provides useful information about calling an ambulance and other useful health emergency contact numbers.

Healthlink - 1800 063 635

Healthlink is a 24 hour health service information line, providing health services for public health, health promotion, community health, acute hospital, aged care, mental health, rehabilitation and palliative care.

Weather and Warnings

Bureau of Meteorology

Find up to date information about weather forecasts and warnings by visiting the Bureau of Meteorology website.

National Security

Call the National Security Hotline on 1800 123 400 to report any suspicious activity or information related to security or terrorism. For more information visit the National Security Hotline website.

Road and Traffic Conditions

RTA - 131 700

To report traffic incidents and road conditions call 131 700. For traffic information call 132 701. The RTA website has live traffic reports on its website, and provides information about road closures, changed traffic conditions, accidents and other events.

Tune In

Most local radio stations run regular reports of major traffic incidents. In an emergency you can tune in to your local radio station for updates on the situation. Our emergency radio station is 97.3 ABC.

General Emergency Information

Emergency Management Australia

The Emergency Management Australia website provides information on preparing for emergencies and provides information about the Australian Government’s role in emergency management.

Emergency NSW

The New South Wales Government website provides information and details for dealing with most emergencies.

The Australian Red Cross

The Australian Red Cross has a long history of helping Australians when disasters strike. Visit the Australian Red Cross website to find out more about the services they offer.

Wollongong City Council

Council's after hours emergency only phone number is 1300 557 980.

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