Frequently asked questions

Why hasn't my bin been emptied?
If there is a sticker on the bin it means that there was a problem and our contractor could not collect it. The sticker will indicate why it was not collected, either becasue of contamination or incorrect placement. Make the necessary changes and your bin will be ready for your next allocated collection day. Ring our Waste Hotline for further information or ask for a brochure to clarify what can and can not go in the garbage, recycling or green waste bins.

If there is no sticker on your bin please call our Waste Hotline and we will arrange a collection by the end of the following working day.

What happens if my bin is stolen or lost?

• call the Waste Hotline.

We will arrange our contractors to deliver a free replacement bin to your home within five working days.

What happens if my bin is damaged?

• call the Waste Hotline and explain the problem exactly;
• our contarctors will visit your home and arrange to repair or replace bin; simple repairs are done within 5 working days;
• if the damage is a split bin, our contractor will visit your home and assess the damage. Please place the bin in a visible spot where it can be accessed but not on the footpath.

Bins are repaired or replaced within five working days. This is a free service.

What happens if I move to another address?
Do not take your bins with you. If you are moving to new premises, contact the Waste Hotline to organise your new bins. If a bin is missing from previously occupied premises, ring the Waste Hotline to arrange delivery of a new bin.