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On-Call Household Cleanup Service
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Page Sections: Household Cleanup Service | Frequently Asked Questions

The On Call Household Cleanup Service

Due to the high demand for this service at this time of year, your preferred choice of collection week may be unavailable and you may need to book in for the week following. Please consider this when making your clean up arrangements.

Remember to only place out items for collection no more than 24 hours prior to your booked collection date.

 

Book Your Household Cleanup Service

If you live in a house or small unit complex:

    If you live in a house, or there are eight units or less in your complex, you can book as an individual household.

    If you live in a large* unit complex:

    * A large unit complex (including units, villas, townhouses etc) is considered to have more than eight dwellings.

    The On-Call Household Cleanup Service provides residents with:

    • The convenience of booking a collection service at a time that suits you.
    • Two services per household per financial year.
    • A larger range and volume of items are accepted for collection including computers, televisions, tyres and mattresses.
    • Tidier and cleaner streets.
    • An increase in the resources we recover that are suitable for recycling.
    • A collection service for unwanted household items, collected from your kerbside.

     

    How much material can I place out for collection?

    • 2 cubic metres per collection service.
    • 2 cubic metres is equal to 2 metres in length x 1 metre in width x 1 metre in height.

    Note: Cleanup items must be placed out in a neat and tidy manner. Please keep small items contained.

    Specifications on how to place out your items

    • Place items between the gutter edge of the kerb and the edge of the footpath.
    • If this area is not suitable, you are able to place items between the footpath edge and the property boundary.
    • Allow sufficient space between the cleanup items and your normal kerbside bin collection so as not to interfere with the wheelie bin collection service.

    The following items should be placed together on one side, as they are collected by a separate vehicle:

    Television and Computer E-Waste

    • Televisions - maximum 4 per collection
    • Computers - maximum 2 per collection
    • Computer peripherals such as keyboards, mice, cables and hard drives are also accepted.

    Mattresses - maximum 8 per collection

    Tyres - maximum 6 per collection, passenger vehicle or motorbike tyres only

    Cleanup materials must be:

    • Booked in for pick up at least two working days before your next garbage collection day.
    • Placed out no earlier than the day before the booked collection service and no later than 6am on the morning of the collection.
    • Tied, wrapped or boxed with small items contained.
    • Able to be handled by two people eg. Less than 2m in length.
    • Placed between gutter and footpath in front of your premises.
    • Placed neatly to ensure the contractor can safely access and handle your items.
    • Placed so they won’t fall on the roadway or footpath.

    If you live in a large unit complex (ie eight or more dwellings), the Body Corporate, Strata Manager or Department of Housing Officer will liaise with all residents in your block as well as with the Contractor regarding the most suitable location for a skip bin(s) to be placed.

    Fines and penalties may apply for material put on the kerbside more than 24 hours before the nominated collection date or for leaving items on the kerbside after the booked service date, which the Contractor deemed unsuitable.

    Items that belong in the Household Cleanup Service

    Accepted items are those that can be safely lifted by two people, items less than 2 metres in length and household items only (no business or commercial waste).

    Items that are suitable to be put out for collection are varied in their nature and can include but not limited to the following

    • Televisions - maximum 4 per collection
    • Computers - maximum 2 per collection
    • Computer peripherals such as keyboards, mice, cables and hard drives are also accepted
    • Electrical items and small appliances ie radio, heater, fan, lamp, microwave, kettle
    • Tyres - maximum 6 passenger vehicle or motorbike tyres per collection
    • Mattresses – these are in addition to the allocated 2m3 of collection material allowed. Maximum 8 per collection
    • Small items of furniture eg. bedside table, chair, baby change table
    • Items of furniture no greater than 2m in length and able to be lifted by two people ie. lounge, table
    • Clothing and shoes
    • Less than 2m lengths of carpet, linoleum, rugs
    • Garden hoses, plant pots, plastic containers and bins
    • Tools
    • Sporting goods, fishing gear, camping gear, eskies, bikes and toys
    • Baby items ie pram, bassinet, stroller, baby bath
    • Noxious weeds bagged and tied. No other garden waste
    • Car accessories including single seats, back seats, seat covers and child restraints.

    The Household Cleanup Service operates continuously Monday to Friday but not on Public Holidays.

    Items that do NOT belong in the Household Cleanup Service

    Please do not place out items that cannot be reasonably removed by two people and/or  items over 2 metres in length.
    Items that are NOT suitable to be put out for collection include the following materials

    • No recyclables - glass jars and bottles, rigid plastic bottles and containers, cardboard and paper products, aluminium and steel cans should all be placed in your yellow top recycling bin
    • No household waste or food scraps - these should be placed in your red top garbage bin
    • No garden waste
    • No whitegoods or fridges
    • No metal sheeting or roof guttering
    • No motor oil
    • No commercial, truck or tractor tyres
    • No batteries or containers of liquid paints - these can be disposed of free of charge at our annual chemical collection
    • No pane / sheet glass or mirrors
    • No building materials or wood products - no fencing, sheet wood, doors and window frames.
    • No heavy items unable to be lifted by two people
    • No asbestos or other hazardous material.

     

    Frequently Asked Questions

     

    Q1. How can I book a household cleanup service?
    Q2. How many collections can I have each year?
    Q3. Do I have to book a service or can I just place out items for collection any time?
    Q4. What can I put out for collection?
    Q5. What can’t I put out for collection?
    Q6. Why doesn’t Council accept all materials through this service?
    Q7. What are recyclable materials and what should I do with these items?
    Q8. Where do I place items out for collection?
    Q9. How much material can I place out?
    Q10. How do I present my items for collection?
    Q11. How do I present my mattress, e-waste or tyres for collection?
    Q12. What other options are there for unwanted e-waste if I have used both my entitlements for the year?
    Q13. Can I access additional services above my 'two collections per year' entitlement?
    Q14. When will my items be collected?
    Q15. What if I forget to place out the items in time for my booked household cleanup service?
    Q16.  Most of my items were collected, but some were not. What do I need to do?
    Q17. What to do if my mattress, e-waste or tyres is not collected?
    Q18. I received a Non-Compliance Notice, what do I need to do?
    Q19. Can I get a Regulatory Notice or even a fine if I don’t comply with Cleanup service directions?
    Q20. Where does the cleanup material go?
    Q21. Will my items be recycled?
    Q22. I live in a unit complex or townhouse, will that affect me?
    Q23. I live in a battle axe block, will that affect me?
    Q24. What does the service cost?
    Q25. How do I make a complaint about this service?

    Answers to Frequently Asked Questions

    Q1. How can I book a household cleanup service?

    If you live in a house or small unit complex (eight dwellings or less), you can phone the Waste Hotline on 1300 362 360 to make a booking.

    If you live in a large unit complex (more than eight dwellings), you will need to ask your Body Corporate, Strata Manager or Department of Housing Officer to organise a service with Council.

    Q2. How many collections can I have each year?

    Households are entitled to book two household collection services per year. (From the period 1 July to 30 June).

    Q3. Do I have to book a service or can I just place out items for collection at any time?

    Before placing any materials out for collection, you will first need to contact Waste Services and book a valid service. Items placed out on the kerbside without a booked service will not be collected, and will be referred to our Regulation and Enforcement officers for action where fines and penalties may apply. Serial offenders may be suspended from using the Household Cleanup Service.

    If you are moving, plan for your collection to take place before you leave the property. You may still be held liable for illegal dumping if your items are placed out too early or if any items included are not suitable for collection.

    Q4. What can I put out for collection?

    Accepted items are those that can be safely lifted by two people, items less than 2 metres in length and household items only (no business or commercial waste).

    Items that are suitable to be put out for collection are varied in their nature and can include but not limited to the following

    • Televisions (max 4 per collection)
    • Computers (max 2 per collection)
    • Computer peripheral (keyboards, mice, cables and hard drives are also accepted).
    • Tyres (max 6 per collection - passenger vehicle or motorbike tyres only)
    • Mattresses - these are in addition to the allocated 2m3 of collection material allowed and are collected on the same day by a separate contractor.  Max of 8 per collection.
    • Small items of furniture ie. bedside table, chair, baby change table
    • Items of furniture no greater than 2m in length and able to be lifted by two people ie. lounge, table
    • Clothing and shoes (if clean and resale able offer them to a local charity)
    • Electrical items and small appliances eg. radio, heater, fan, lamp, microwave, kettle
    • Less than 2m lengths of carpet, linoleum, rugs etc.
    • Garden hoses, plant pots, plastic containers and bins
    • Tools
    • Sporting goods, fishing gear, camping gear, eskies, bikes and toys
    • Baby items ie. pram, bassinet, stroller, baby bath
    • Noxious weeds bagged and tied (no other garden waste)
    • Car accessories including single seats, back seats, seat covers and child restraints.

    Q5. What can’t I put out for collection?

    Please do not place out any Items that cannot be reasonably removed by two people and/or items over 2 metres in length.
    Items that are NOT suitable to be put out for collection include the following materials

    • No recyclables – glass jars and bottles, rigid plastic bottles and containers, cardboard and paper products, aluminium and steel cans should all be placed in your yellow top recycling bin
    • No large white goods including washing machines, dryers and dishwashers - these can be dropped for free at the metal recyclers located at Wollongong Waste and Resource Recovery Park
    • No metal sheeting or roof guttering - free drop off at metal recyclers located at Wollongong Waste & Resource Recovery Park.
    • No builders waste or wood products ie. no fencing, sheet wood, doors and window frames – refer to the Yellow Pages to find a provider most suited to your needs.
    • No fridges – call Fridge Buyback on 1800 708401 www.wollongong.nsw.gov.au/services/household/Pages/fridgebuyback.aspx
    • No paints, oils, gas bottles, fire extinguishers or toxic chemicals – dispose FREE of charge at annual chemical collection
    • No commercial, truck or tractor tyres
    • No food scraps - suitable items place into a compost or worm farm.  Remaining food scraps go into red top garbage bin
    • No bulky or general garden waste, palm leaves or tree stumps – use green waste bin.  Please ensure tree stumps are cut up into smaller pieces and the weight of the bin is no greater than 80kg in weight at time of collection
    • No pane, sheet glass or mirrors
    • No car batteries or household batteries – dispose FREE of charge at Wollongong Waste and Resource Recovery Park.
    • No large items over 2m in length (excluding mattresses)
    • No heavy items unable to be lifted by two people
    • No asbestos or other hazardous materials.

    Q6. Why doesn’t Council accept all materials through this service?

    Materials identified as not suitable through this service are excluded for a number of reasons including:

    • Safety considerations – items must be within specified weight and length requirements to ensure safe work practices for staff handling this material. These materials can also cause fires or explosions if handled inappropriately.
    • Hazardous materials – it is important poisons, chemicals and other hazardous materials are handled and stored in the proper manner and disposed of at a licensed facility.  There are no licensed facilities for disposal of this material in the Wollongong Local Government Area.
    • Increased Resource Recovery – to ensure the quality of recyclable material is not compromised, we ask that residents use the household recycling service for standard recyclables as noted in question 7 (below) and use the green waste bin service for general garden waste, palm leaves or tree stumps.

    Q7. What are recyclable materials and what should I do with these items?

    Recyclable material refers to the standard household recyclable items which are placed in your yellow top recycle bin for collection each fortnight. These items include glass jars and bottles, rigid plastic bottles and containers, flattened cardboard, magazines and paper products, aluminium and steel cans. To ensure the quality of these items is maintained, it is important they are put into the residential recycling bin and not into the Household Cleanup Service compactor truck.  If you have additional amounts of these materials, you can drop them off for free at Wollongong Waste and Resource Recovery Park.

    Q8. Where do I place items out for collection?

    If you live in a house - materials must be placed between the gutter and footpath in front of your premises.  Place items so they won’t fall on the roadway or footpath.  The items should be alongside your bins placed out for collection.  Please ensure there is at least 1 metre of space between your Household Cleanup Service material and your bins and there are no cars, trees or obstacles blocking access to your collection items.

    Place mattresses, computers, small appliances, televisions and tyres to the side of the cleanup material in a neat and tidy manner, to be collected on the same day by a separate contractor.

    If you live in a large unit complex (more than eight dwellings), the Body Corporate, Strata Manager or Department of Housing Officer will liaise with all tenants in your block as well as with the Contractor regarding the most suitable location for a skip bin(s) to be placed.

    Q9. How much material can I place out?

    All properties are allocated a maximum collection quantity of 2 cubic metres each collection service.  This is now a total of up to 4 cubic metres able to be collected per year. 2 cubic metres is equal to 2 metres in length x 1 metre width x 1 metre high.

    Q10. How do I present my items for collection?

    Households need to place cleanup materials in a neat and tidy manner which is of no greater volume than 2m3 (2 metres in length x 1 metre width x 1 metre high). Place materials between the gutter edge of the kerb and the edge of the footpath. If this area is not suitable, you are able to place items between the footpath edge and the property boundary.

    Allow sufficient space between the cleanup material and your normal kerbside bin collection so as not to interfere with the wheelie bin collection service.

    Place mattresses, computers, small appliances, televisions and tyres to the side of the cleanup material in a neat and tidy manner, to be collected on the same day by a separate contractor.

    Cleanup materials must be:

    • Tied, wrapped or boxed
    • Placed between gutter and footpath in front of your premises
    • Placed neatly to ensure the contractor can safely access and handle your items
    • Placed so they won’t fall on the roadway or footpath.

    Q11. How do I present my mattress, e-waste or tyres for collection?

    Mattresses, e-waste and tyres must be placed separately in a neat and tidy manner beside cleanup materials presented to the kerbside or beside a collection bin in a unit complex. These items will be collected by a separate truck on the same day as your booked cleanup service.  The mattresses are recycled by Mission Australia.

    Q12. What other options are there for unwanted e-waste if I have used both my entitlements for the year?

    Visit http://recyclingnearyou.com.au/computers/WollongongNSW which lists other options available to you for reuse and recycling of e-waste. See also 'Recycling Services' in the Yellow Pages directory.

    Q13. Can I access additional services above my 'two collections per year' entitlement?

    All properties are issued with a maximum of two collections per year, which must not exceed a total of 2m3 volume of materials collected. If you have additional household items that are no longer required, you can consider the following options:

    Q14. When will my items be collected?

    If you live in a household or small unit complex (eight or fewer dwellings) 
    - you must make a booking within two working days to book an on call kerbside cleanup service.  The service will be provided on your next garbage collection day. There may be times when demand for the service is greater than what our Contractor is able to provide. On these occasions, the Contractor will collect items within the following five days.

    If you live in a large unit complex (more than eight dwellings) - your service will occur within 21 days of the preferred nominated date indicated on the Unit Complex, Booking and Consent Form received from your Body Corporate, Strata Manager or Department of Housing Officer. Notification of the service date will be given to the Body Corporate, Strata Manager or Department of Housing Officer and they will pass this information on to all tenants.

    Q15. What if I forget to place out the items in time for my booked household cleanup service?

    If you have booked a service, and have not put out your cleanup materials by 6am on the day of collection, the Contractor will still claim the service as a provided service and this will result in one of your annual cleanup entitlements being used.

    Q16.  Most of my items were collected, but some were not.  What do I need to do?

    Some items are not suitable for collection in the Household Cleanup Service. Please refer to Question 5. What can’t I put out for collection? and Question 6. Why doesn’t Council accept all materials through this service?

    You will be required to remove unsuitable items from the kerbside after the Cleanup Service has visited your property.

    Q17. What to do if my mattress, e-waste or tyres is not collected?

    These items should be collected on the same day as the rest of your Cleanup Material.  If not, please notify the Waste Hotline on 1300 362 360.

    Q18. I received a Non-Compliance Notice, what do I need to do?

    The Non-Compliance Notice will advise you of the reason for particular materials being non-compliant. The notice will be left in your letterbox; this will clearly identify any actions that you or the Authorised Officer/Representative needs to undertake to fix this situation. 

    Q19. Can I get a Regulatory Notice or even a fine if I don’t comply with cleanup service directions?

    Items can only be placed out for collection the day before the booked Cleanup Service. Residents that place items on the kerbside outside the permitted presentation period may be referred to Council’s Ranger Services for regulatory action. This also applies to residents or an Authorised Officer/Representative who does not action a Non-Compliance Notice.

    Q20. Where does the cleanup material go?

    The materials collected from the Household Cleanup will be taken to a designated drop off area at Wollongong Waste and Resource Recovery Park where all materials will be sorted into various waste types to recover materials for reuse or recycling such as e–waste, tyres, steel, wood and cardboard.

    Q21. Will my items be recycled?

    Council’s aim is to increase the amount of materials that can be recovered. The procedures in place will allow Council to recover and organise recycling of materials collected.

    Q22. I live in a unit complex or townhouse, will that affect me?

    If you live in a unit complex or townhouse with eight units or less in your complex, you can book as an individual household. If you live in a large unit complex (including units, villas, townhouses etc) with more than eight dwellings, please liaise with your Body Corporate, Managing Agent or Department of Housing Officer who will organise the booking of the service on the tenants' behalf.  Each unit or townhouse within a complex is still entitled to a collection volume of 2 cubic metres per each collection service. If you live in a unit complex or townhouse you may not be able to receive an on call kerbside collection service due to restricted nature strip access or because the number of units within a complex makes it impractical.

    Q23. I live in a battle axe block, will that affect me?

    If you live in a battle axe block, you will need to place the material for collection along the street frontage.  Place this material between the gutter and footpath in front of your premises, alongside your wheelie bins awaiting collection.

    Q24. What does the service cost?

    There is no charge to you at the time of booking or utilising the Household Cleanup Service. The cost for this service is included as part of your Domestic Waste Management Charge which appears on your Council rates’ notice at the beginning of each financial year.  The Domestic Waste Management Charge is an amount to cover the costs of the full range of Council’s residential waste services including the Household Cleanup Service.

    Q25. How do I make a complaint about this service?

    If you have a complaint about this service, please phone the Waste Hotline on 1300 362 360.  The complaint will be lodged with the appropriate officer and you will be contacted with a response within five working days.

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