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Wollongong City Council

Interpreter Service COVID-19 Safety Guidelines

Our Interpreter Service is on hold until further notice to meet public health requirements.

We will update this page when the service can return.

You can also find links to COVID-19 information in community languages on our COVID-19 Multilingual Information page.


We’ve developed this safety guide to keep you and other people safe while using our interpreter service.

All parties

  • You must tell the Interpreter Service if you or any participant has travelled into any current ‘hotspot’ postcodes identified by NSW Health in the last 14 days.
  • Tell the Interpreter Service if you or any participant has flu or COVID-19 symptoms before, during or soon after the interpreter session.
  • Always maintain physical distancing (at least 1.5 metres).
  • Avoid hand shaking or touching.
  • Follow good hygiene practices. Wash your hands with soap and water or use hand sanitiser before and after each session.
  • We recommend that you wear a mask during the session.
  • Practice good cough and sneeze hygiene. Cover coughs and sneezes with a tissue or use your inner elbow.
  • You have the right to remove yourself from a session if you are concerned about your safety.
  • Use your own pen to complete/sign your own “Engagement of Services’ form and email it to the Interpreter Service.

Booking agency

  • Make sure the venue or building where the session is being held has a COVID-19 Safety Plan.
  • Make sure that the agency representative and client have not recently returned from overseas, ‘hotspot’ postcodes, or been in close contact with someone who has been diagnosed with COVID-19, or is waiting on results from COVID-19 testing.
  • Ensure the room allows for the required amount of physical distancing (4 square metres per person).
  • Inform the Interpreter Service if a client is in the vulnerable / high risk group.
  • Provide hand sanitiser and sanitise frequently-touched surfaces before each assignment.

The interpreter

  • You can refuse an assignment if you are concerned about your safety.
  • You can remove yourself from the session if someone displays COVID-19 and/or flu symptoms (fever, cough, sore throat).

It is a requirement that everyone (interpreter, booking agencies, agency representatives and clients) adheres to government safety recommendations regarding COVID-19. For the latest COVID-19 advice and information visit the NSW Health website.