See our COVID safety information Read more.

Swim School Conditions

Below are general conditions that apply to our Swim School activities. Make sure you also check the class description for any other conditions that apply.


  • Bookings are essential for all Swim School activities.
  • Bookings are taken on a term or course basis only.

Make-ups, no-shows and cancellations

  • You must tell us before the start of a class if you won't be able to attend for any reason. Call (02) 4227 7755.
  • You can request two make-up classes each term.
  • Unused make-up classes cannot be carried over to the next term.
  • If you need extra make-up classes (ie more than two in a term) due to injury or illness, you will need to provide a medical certificate.
  • If a class is missed because of a pool closure, we will add a credit to your file.

Health and safety

  • See our COVID Safety page for rules that apply to all people visiting our Centres and Pool.
  • Under NSW Health guidelines, you must not use the pool if you have an infectious disease. This includes, but is not limited to, chickenpox, mumps, measles, diarrhoea and vomiting.
  • Parents or carers must take their child to the Swim School meeting point and wait for the instructor to mark off their child's attendance.
  • Parents or carers must stay in the pool area during the lesson, and collect their child at the end of the lesson from the meeting point.
  • Assessments are compulsory for new participants aged 4 years and over before taking part in Swim School activities.
  • Level assessments are completed throughout the term. All skills must be achieved before progressing to the next level.
  • Aqua nappies are compulsory for non-toilet trained children.

Payment and discounts

  • You must pay the full amount when booking for classes to confirm your place.
  • Second lessons are discounted for Learn to Swim, squads and adult classes.
  • Family discounts apply for the third child.
  • Members get 50% off adult swimming lessons.

Mobile phones and cameras

  • Please consider other people when taking photos or videos in the pool area.
  • The use of cameras and mobile phones is strictly prohibited in change rooms.