Wollongong City Council is committed to protecting your personal privacy information collected by Council in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act) and Council’s Privacy Management Plan PDF, 374.46 KB (PMP). The PPIP and PMP outline how we manage personal and health information in accordance with NSW Privacy Laws.
Council will store your personal information in an appropriately secure format and will hold it for archival purposes in accordance with relevant legislation. If the information is no longer required for the purposes for which it was collected, it will be deleted.
Council engages a number of service providers who provide software, website, internet services and computer systems through which Council may collect, store or process your personal information. On occasion our providers may have access to your personal information to facilitate services on behalf of Council. Council ensures that our providers adhere to the same legislative requirements in relation to Privacy as well as our Privacy Management Plan PDF, 374.46 KB.
Under the PPIP Act you have the right to access or amend your personal information held by Council.
You can also make a request that Council suppress your personal information from a public register. Council will consider any such application in accordance with relevant legislation.
The PPIP Act does not allow disclosure of information about other people. If you are looking for access to information that relates to someone else, the application must be made under the Government Information (Public Access) Act 2009. See our Access to Information page for details about that process.
If you believe Council has not handled your personal information appropriately, you can lodge an application for a review. There are two options as follows.
Please note, you must lodge an internal review with Council before you are entitled to apply for an external review.
Council will advise and consult with the NSW Privacy Commissioner and you will be informed in writing of the result of Council’s review.
Use the form below and return it to Council to as for an internal review.
If you are unhappy with the result of the internal review, you can apply to the NSW Civil and Administrative Tribunal (NCAT) for a review of the conduct or decision.
Use the forms below to make a complaint or request a review through the Information Commissioner.
1. Application for External Review by the Information Commissioner
Use this form if you are applying for an external review by the Information Commissioner of a reviewable decision under the Government Information (Public Access) Act 2009 (GIPA Act).
2. Complaint to the Information Commissioner
Use this form if your complaint concerns the conduct (action or inaction) of an agency in exercising its function under the Government Information (Public Access) Act 2009 (GIPA Act).
Visit the Information and Privacy Commission website for more information about privacy complaints.
- IP and server addresses of the computer you use to access Council’s website
- browser type and operating system you use
- date, time and duration of your visit to the site
- pages visited
- documents downloaded.
- email address you provide for email newsletters
- other personal information provided in order to provide services online.
- Provision of feedback is always voluntary and does not affect access to the website.
Links to other websites
- to better understand how you interact with our services
- to monitor aggregate usage by our users and web traffic routing on our services
- to improve our services.
Data Breach Response Policy
Our Data Breach Response Policy PDF, 170.39 KB outlines Council’s approach to complying with the Mandatory Notification of Data Breach (MNDB) Scheme, the roles and responsibilities for reporting data breaches and strategies for containing, assessing, and managing eligible data breaches.
Data Breach Public Notification Register
Details details of the public notification for any eligible data breach within the past 12 months under the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) will be listed below.
A public notification is provided when it is not reasonably practicable to notify any or all of the individuals affected by the breach directly.
There are no public notifications at this time.
If you have any enquiries concerning privacy and how your personal information is handled by Council, please call us on (02) 4227 7111.