Get in touch if you have a question, feedback, or need help.
Call us on (02) 4227 7111.
This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.
Our Customer Service Centre at 41 Burelli Street, Wollongong is open 8.30am - 5pm Monday to Friday (except Public Holidays).
Planning applications are accepted between 8.30am - 4.30pm.
Email us at firstname.lastname@example.org
Wollongong City Council
Locked Bag 8821
WOLLONGONG DC NSW 2500
Chat with our Customer Service team online between 9am and 4.30pm.
Track a request or report
If you've made a request or reported an issue to Council and have a case number, you can check where it's up to online or by calling us on (02) 4227 7111.
If you'd like to send a petition to Council, you will need to follow our petition guidelines.
We have staff who can speak several community languages, including AUSLAN, and can help you when you're dealing with Council. We can also connect you with interpreters. Visit our Language Services page for details.
People with hearing or speech impairment
Common questions in Easy English
We have a list of questions we are asked a lot with simple answers on our Common Questions in Easy English page.
Tell us about your experience with Council. Your feedback and suggestions can help us keep improving to serve our community better.