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Wollongong City Council

Contact Us

Get in touch if you have a question, feedback, or need help.


Call us on (02) 4227 7111.

This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.


Our Customer Service Centre at 41 Burelli Street, Wollongong is open 9am - 5pm weekdays (except Public Holidays).


Email us at


Wollongong City Council
Locked Bag 8821 

Web chat

Chat with our Customer Service team online between 9am and 4.30pm.

Track a request or report

If you've made a request or reported an issue to Council and have a case number, you can check where it's up to by calling us on (02) 4227 7111.


If you'd like to send a petition to Council, you will need to follow our petition guidelines.

Language help

We have staff who can speak several community languages, including AUSLAN, and can help you when you're dealing with Council. We can also connect you with interpreters. Visit our Language Services page for details.

People with hearing or speech impairment

If you're deaf, or have a hearing impairment or speech impairment, you can contact us through the National Relay Service on 13 36 77, or by using Auslan Connections.

Common questions in Easy English

We have a list of questions we are asked a lot with simple answers on our Common Questions in Easy English page.

Customer feedback

Tell us about your experience with Council. Your feedback and suggestions can help us keep improving to serve our community better.