Contact Us
Get in touch if you have a question or need help.
You can also send us a compliment, complaint or feedback online.
Phone
Call us on (02) 4227 7111.
This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.
Visit
Our administration building is closed to the public until further notice following in line with NSW Public Health Orders. Our staff will be available online and over the phone on (02) 4227 7111 during business hours.
Our Customer Service Centre at 41 Burelli Street, Wollongong is open 9am - 5pm weekdays (except Public Holidays).
Email us at council@wollongong.nsw.gov.au
Post
Wollongong City Council
Locked Bag 8821
WOLLONGONG DC NSW 2500
Web chat
Chat with our Customer Service team online between 9am and 4.30pm.
Track a request or report
If you've made a request or reported an issue to Council and have a case number, you can check where it's up to by calling us on (02) 4227 7111.
Feedback about our Waste Depot
To make a complaint or provide feedback about environmental issues at our Waste Depot at Kembla Grange, please call (02) 4227 7111.
This number can also be used for urgent issues after-hours. Choose option 1 to be put through to our after-hours service.
For non-urgent feedback, you can also visit our Compliments, Complaints and Feedback page.
Petitions
If you'd like to send a petition to Council, you will need to follow our petition guidelines.
Language help
We have staff who can speak several community languages, including AUSLAN, and can help you when you're dealing with Council. We can also connect you with interpreters. Visit our Language Services page for details.
People with hearing or speech impairment
If you're deaf, or have a hearing impairment or speech impairment, you can contact us through the National Relay Service on 13 36 77, or by using Auslan Connections.
Common questions in Easy English
We have a list of questions we are asked a lot with simple answers on our Common Questions in Easy English page.