Contact Us
Get in touch if you have a question, feedback, or need help.
Phone
Call us on (02) 4227 7111.
This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.
Visit
Please note, there will be no public access to Council's Administration Building until further notice due to public health requirements for Coronavirus. You can still call us or contact us online or via email during normal office hours.
More information about changes to Council services and facilities can be found on our Coronavirus Updates page.
Our Customer Service Centre at 41 Burelli Street, Wollongong is open 8.30am - 5pm Monday to Friday (except Public Holidays).
Planning applications are accepted between 8.30am - 4.30pm.
Email us at council@wollongong.nsw.gov.au
Post
Wollongong City Council
Locked Bag 8821
WOLLONGONG DC NSW 2500
Web chat
Chat with our Customer Service team online between 9am and 4.30pm.
Track a request or report
If you've made a request or reported an issue to Council and have a case number, you can check where it's up to online or by calling us on (02) 4227 7111.
Petitions
If you'd like to send a petition to Council, you will need to follow our petition guidelines.
Language help
We have staff who can speak several community languages, including AUSLAN, and can help you when you're dealing with Council. We can also connect you with interpreters. Visit our Language Services page for details.
People with hearing or speech impairment
If you're deaf, or have a hearing impairment or speech impairment, you can contact us through The Australian Communication Exchange on 13 36 77, or via the National Relay Service.
Common questions in Easy English
We have a list of questions we are asked a lot with simple answers on our Common Questions in Easy English page.
Customer feedback
Tell us about your experience with Council. Your feedback and suggestions can help us keep improving to serve our community better.