Contact Us

Get in touch if you have a question or need help.

You can also send us a compliment, complaint or feedback online.

Phone

Call us on (02) 4227 7111.

This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.

Visit

Our Customer Service Centre at 41 Burelli Street, Wollongong is open 9am - 5pm weekdays (except Public Holidays).

In line with NSW Public Health Orders, people aged over 12 years must wear a face mask at indoor Council facilities, except our Leisure Centres, until 12.01am Monday 17 May.

For more information about face masks, please see the NSW Health website.

Email

Email us at council@wollongong.nsw.gov.au

Post

Wollongong City Council
Locked Bag 8821 
WOLLONGONG DC NSW 2500

Web chat

Chat with our Customer Service team online between 9am and 4.30pm.

Track a request or report

If you've made a request or reported an issue to Council and have a case number, you can check where it's up to by calling us on (02) 4227 7111.

Petitions

If you'd like to send a petition to Council, you will need to follow our petition guidelines.

Language help

We have staff who can speak several community languages, including AUSLAN, and can help you when you're dealing with Council. We can also connect you with interpreters. Visit our Language Services page for details.

People with hearing or speech impairment

If you're deaf, or have a hearing impairment or speech impairment, you can contact us through the National Relay Service on 13 36 77, or by using Auslan Connections.

Common questions in Easy English

We have a list of questions we are asked a lot with simple answers on our Common Questions in Easy English page.