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Wollongong City Council

Talk to Us

Our Customer Service team are available to help you from 9am - 5pm weekdays.


Call us on (02) 4227 7111.

This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.


Our administration building remains closed until further notice.

We’re making plans for reopening in line with new public health rules that are in place from Monday 11 October, but we won’t be reopening straight away. To keep our community and staff safe, we’re taking a cautious and risk-based approach to put the right measures in place before we reopen.

We’ll update you when we can confirm details for our administration building to reopen.

Our staff are available online and over the phone on (02) 4227 7111 during business hours.

Our Customer Service Centre at 41 Burelli Street, Wollongong is open 9am - 5pm weekdays (except Public Holidays).

Web chat

Chat with our Customer Service team online between 9am and 4.30pm.