We ask all customers to work with us in a fair, reasonable and mutually respectful manner.
We ask that when dealing with Council, you:
- Treat our staff with courtesy and respect
- Respect the rights of other customers
- Be honest and accurate in information you request from and give to Council
- Work with us to resolve problems
- Provide Council with feedback
- Respect our community.
We are also committed to following these principles when we work with you.
By following these standards of behaviour you can help us deliver a better service to you, and everyone in our community.
Unreasonable customer behaviour
If customers do not meet the above standards of behaviour, we will follow the procedures described in our Unreasonable Conduct of Customers Framework.
People who repeatedly fail to meet these standards, or who put Council staff or others at risk, may be restricted from using Council services.
Related information
- Compliments, Complaints and Feedback: share your experience or learn more about how we deal with complaints.
- Corporate Governance: learn about how Council operates, including managing risk and reports of wrongdoing.
We are all part of this community.
We value you.
Please respect us.
Aggressive or offensive behaviour will not be tolerated.
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