Your Council rates go towards providing services and facilities for the community, and the cost of running our city.
This includes everything Council does, from collecting waste and maintaining roads, to buying library books and patrolling beaches.
Visit our Other Payments page to make payments other than Council rates.
We've recently launched a new Online Services system, which is Council's one-stop-shop for applications, payments, reporting issues and more.
You will be able to use Online Services to view your property and rates information, and pay your rates for the 2022-2023 financial year (from 1 July 2022).
Before you can use our new system for rates payments and information, you will need to log in or register. To create an account, click the link Don't have an account?
When creating an account, if you have a copy of your rates notice, you can use your Assessment Number to register as an existing customer. This will automatically match you up with your property. To learn more, please visit our Online Services page, and look for the heading How do I register as an existing customer?
We'll provide more information soon about using our new Online Services system for rates payments.
We send out rates notices in July each year. If you don’t pay in full, we will send you a reminder notice each quarter.
There are three ways you can get your rates notice:
- By mail: We will automatically post notices to you unless you sign up for a different option
- BPAY View: sign up to BPAY View to get bills and statements sent straight to your online financial account. Contact your financial institution if you need help with BPAY View.
- Email: register to get your rates notices by email. Make sure you have your rates account number handy.
Copies of your rates notice
If you need a copy of your current rates notice, call us on (02) 4227 7111 during business hours. There’s no charge to get a copy of your current rates notice.
You can also apply online for rates notices from previous years only.
Before you can apply, you need to log in or register in our Online Services system.
Once you are logged in, select Lodge an Application, then Council Services and Rates Notice Copy.
Please note that fees apply for copies from previous financial years.
You can choose to pay your rates:
- In full by 31 August
- By quarterly instalments. Each instalment is due by:
- 31 August
- 30 November
- 28 February
- 31 May.
If you’re having trouble paying talk to us, ideally before the payment deadline.
You can also pay rates using these methods:
- Online via BPOINT with your Visa or Mastercard.
- Direct debit: set up automatic payments to come out of your account on a regular basis using our Direct Debit Ratepayers form PDF, 57.47 KB Make sure you read our Direct Debit Service Agreement PDF, 41.43 KB before setting up automatic payments.
- BPAY from your online cheque or savings account. Visit BPAY’s website or talk to your financial institution for details.
- Post Billpay at any Australia Post outlet, by calling 13 18 16, or on the Post Bill Pay website.
- Over the phone by Visa or Mastercard 24 hours a day, 7 days a week on 1300 672 936
- Mail a cheque to Locked Bag 8821, Wollongong DC 2500
- In person with cheque, credit card or EFTPOS at our Customer Service Centre, 41 Burelli Street, Wollongong between 9am and 5pm on working weekdays. When visiting our Customer Service Centre you must follow any NSW Health rules that apply at the time of your visit.
If you’re paying by cheque, make it payable to ‘Wollongong City Council’ and mark it ‘not negotiable’.
For all credit card payments, a 0.5% processing fee applies.
Please note, we are not able to accept AMEX card payments.
For residential rates, there are usually four parts that make up your bill:
- A flat base rate that everyone pays to spread out the cost of rates fairly across the city.
- A variable amount based on the value of your land. This is known as an ad valorem. Land values are set by the NSW Valuer General and do not include buildings or any other improvements on your property.
- A waste charge, which covers your red, yellow and green bins being collected. This cost depends on the size and number of bins you have.
- A stormwater management charge which applies to all properties. This goes towards Council maintaining and improving flood and stormwater infrastructure. This fee does not apply if the property is vacant land.
Properties that are rated as business, farmland or mining don’t pay the flat base rate, but instead pay an ad valorem amount, and a minimum amount applies.
You can read more about how we work out the rates category for your land on our Rating Categories page.
If you have a question about your rates bill, call (02) 4227 7111 or email us.
Each year the Independent Pricing and Regulatory Tribunal (IPART) sets the maximum amount Council can increase its overall income from rates. This is called the rate peg. It does not apply to the waste or stormwater parts of your rates bill.
You can read more about how rate pegging works on IPART’s website.
Pensioners may be able to get a discount of up to $250 on their residential rates. To be eligible, you must:
- Hold a blue Centrelink concession card, or a Gold Card from the Department of Veterans’ Affairs (DVA, TPI, EDI); and
- Live at the property for which you receive the rates discount.
To request a pensioner rates discount, call us on (02) 4227 7111.
If you move house, you will need to re-apply to receive your pensioner discount at your new address.
For more information call us on (02) 4227 7111.
Pensioner Agreement to Defer Rates, Charges and Interest
In some cases, eligible pensioners can apply to have their rates payments deferred. Call us on (02) 4227 7111 to find out if this is an option for you.
If it is, use the Pensioner Agreement to Defer Rates, Charges and Interest form PDF, 38.13 KB to apply.
We've put some measures in place to help people having difficulty with their rates and payments because of the COVID-19 pandemic.
Deferrals considered for a wider range of ratepayers
To help all ratepayers experiencing COVID-related financial hardship, we've extended requests for rates deferrals to include rates for:
- Your main place of residence
- Residential rentals or holidays houses (new)
- Business properties (new).
All ratepayers will be able to seek a deferral of rates payments during the 2021-2022 financial year if they can't meet payments due to COVID-19 related financial hardship.
Please use our Hardship Rate Relief Application Form PDF, 83.02 KB to request a deferral, or call us on (02) 4227 7111 for advice.
Hardship support for rates and payments
If you're facing financial difficulty due to COVID-19, please talk to us as soon as possible about your rates or any payments owed to Council.
We have a Debt Recovery and Hardship Policy PDF, 240.1 KB and can discuss available options to suit your unique circumstances.
Please phone us on (02) 4227 7111 to talk about support for rates and payments.
Under NSW law, certain types of land are exempt from some or all rates. This can include land owned by religious groups and schools.
If you think your property meets the state rules to be exempt from paying rates, you can apply for an exemption using the form below. Have a look at this flowchart. It’s a guide to help you understand whether your property is eligible for rate exemption under the state rules.
You can apply to have part of your rates postponed in some cases where it is used differently to how it's zoned.
For example, if you have a single home on land zoned for industrial use, a postponement may let you pay only the amount of rates that you would have applied if the land was zoned for a single home. That means you don't have to pay the extra amount straight away.
Rates postponement is complicated, so call us on (02) 4227 7111 to see if this is an option for you.
If you're ready to apply for a rates postponement, use this form, Postponed Payment of Rates
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